The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 25, 2018
Filed:
Jun. 30, 2017
Asapp, Inc, New York, NY (US);
Vicky Sehrawat, New York, NY (US);
Jason Shaev, New York, NY (US);
Punyashloka Biswal, Norwalk, CT (US);
Brian Dillmann, Brooklyn, NY (US);
Joseph Hackman, Rego Park, NY (US);
Shawn Henry, Brooklyn, NY (US);
Gustavo Sapoznik, Miami, FL (US);
ASAPP, INC., New York, NY (US);
Abstract
A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.