Company Filing History:
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Years Active: 2016-2020
Title: Innovator Bhupinder Singh: Transforming Dialogue and User Engagement
Introduction
Bhupinder Singh, an accomplished inventor based in Bengaluru, India, has made significant strides in the realm of technology with a total of five patents to his name. His innovative contributions primarily focus on enhancing dialogue mining and user engagement in enterprise environments. These advancements underscore his commitment to improving communication processes in various industries.
Latest Patents
Among his recent patents, Singh's work on "Systems and methods for facilitating dialogue mining" stands out. This invention pertains to mining text to extract valuable information for multiple applications. Particularly relevant in service-oriented industries like call centers, this text mining process enables agents to engage effectively with customers. By tagging elements of dialogues, Singh's method employs predictive algorithms to identify features and messages, thus helping infer customer intents and offering tailored recommendations.
Another notable patent is the "Method and apparatus for engaging users on enterprise interaction channels." This innovative solution provides a computer-implemented approach to enhance user engagement across various enterprise channels. By receiving information regarding users' current journeys, the method categorizes users into hot leads, warm leads, and non-hot leads. For non-hot leads, the system modifies user interfaces to encourage engagement and transition these entities into purchasing customers.
Career Highlights
Bhupinder Singh's career includes significant tenures at notable companies such as 24/7.ai, Inc., and 24/7 Customer, Inc. Throughout his professional journey, he has applied his expertise to develop methods that streamline communication and improve overall user experience.
Collaborations
In his pursuit of innovation, Singh has collaborated with fellow professionals such as Suchana Seth and Mathangi Sri Ramachandran. These collaborations have facilitated the exchange of ideas and fostered a creative environment, further enhancing the impact of his inventions.
Conclusion
With a remarkable portfolio of patents and a focus on dialogue mining and user engagement, Bhupinder Singh continues to be a driving force in technology innovation. His work not only advances the understanding of communication dynamics but also paves the way for more efficient interaction channels in various service sectors.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.