Company Filing History:
2 out of 563 
1 out of 832,880 Years Active: 2015-2018
Title: Bhanu Prasad Suravarapu: Innovator in Customer Interaction Technologies
Introduction
Bhanu Prasad Suravarapu is a notable inventor based in San Jose, CA (US). He has made significant contributions to the field of customer interaction technologies, holding a total of 3 patents. His work focuses on enhancing the efficiency and effectiveness of customer service through innovative systems and methods.
Latest Patents
One of his latest patents is titled "System and method for interacting with customer contact center over a mobile device." This invention outlines a system that processes interaction requests from end users via mobile devices. It includes a computer system that receives requests for interaction, stores relevant data, and establishes a voice media session when a call is received from a telephony device. The system intelligently routes the call to the appropriate contact center resource based on the data received.
Another significant patent is "System and method for access number distribution in a contact center." This invention describes a method for processing customer interaction requests by identifying and reserving an access number from a pool. The system transmits the identified access number to the end user device, facilitating a seamless connection when a call is made to that number.
Career Highlights
Bhanu has worked with prominent companies in the telecommunications sector, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas in customer interaction technologies.
Collaborations
Throughout his career, Bhanu has collaborated with talented professionals such as Vladimir Mezhibovsky and Anton Brazhnyk. These collaborations have contributed to the advancement of his projects and innovations.
Conclusion
Bhanu Prasad Suravarapu is a distinguished inventor whose work in customer interaction technologies has led to multiple patents and significant advancements in the field. His innovative systems continue to shape the way businesses interact with their customers, enhancing overall service quality.