The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 21, 2015
Filed:
Feb. 25, 2013
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Vladimir Mezhibovsky, San Francisco, CA (US);
Anton Brazhnyk, Madrid, ES;
Bhanu Prasad Suravarapu, San Jose, CA (US);
Gregory Jacob Duclos, Thornhill, CA;
David H. Anderson, Durham, NC (US);
Jean-Marc Taillant, Guipavas, FR;
Ernesto Garcia Garcia, Madrid, ES;
William Edward James, San Ramon, CA (US);
Sonja Hoffman Hemelrijk, Freemont, CA (US);
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., Daly City, CA (US);
Abstract
Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.