Balaji Sundara

Title: Balaji Sundara: Innovator in Call Distribution Technology

Introduction

Balaji Sundara is a notable inventor based in Nashua, NH (US). He has made significant contributions to the field of telecommunications, particularly in call distribution systems. With a total of 2 patents, his work has enhanced the efficiency and quality of voice communications.

Latest Patents

Balaji's latest patents include a method and system for transferring an automatic call distributor call. This innovative method involves receiving a call from a caller and distributing it to one of several agents. It also includes a transfer request feature that allows the call to be seamlessly transferred to a supervisor who is available and not in an uninterruptible state. Another significant patent is the supervisor intercept for teleagent voice over Internet Protocol (VoIP) communications. This system addresses the loss of voice quality in VoIP communications by detecting network parameters that affect voice quality. An alert is generated, allowing a supervisor to transfer the call to another agent, ensuring better communication quality for the caller.

Career Highlights

Balaji Sundara is currently employed at Cisco Technology, Inc., where he continues to innovate in the telecommunications sector. His work has been instrumental in developing systems that improve call handling and voice quality.

Collaborations

He has collaborated with notable coworkers such as Shmuel Shaffer and Labhesh Patel, contributing to advancements in their field.

Conclusion

Balaji Sundara's contributions to call distribution technology have made a significant impact on the telecommunications industry. His innovative patents reflect his commitment to improving communication systems and enhancing user experience.