The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 14, 2013
Filed:
Aug. 23, 2005
Shmuel Shaffer, Palo Alto, CA (US);
Balaji Sundara, Nashua, NH (US);
Labhesh Patel, San Francisco, CA (US);
Denise G. Caballero-mccann, Raleigh, NC (US);
Shmuel Shaffer, Palo Alto, CA (US);
Balaji Sundara, Nashua, NH (US);
Labhesh Patel, San Francisco, CA (US);
Denise G. Caballero-McCann, Raleigh, NC (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.