The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 28, 2012
Filed:
Jul. 20, 2005
Shmuel Shaffer, Palo Alto, CA (US);
Balaji Sundara, Nashua, NH (US);
Shmuel Shaffer, Palo Alto, CA (US);
Balaji Sundara, Nashua, NH (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A system for transferring a call from one teleagent to another in response to a loss of voice quality in a voice over Internet protocol (VoIP) communication system. Network parameters that affect voice quality over broadband connections are detected manually or automatically and an alert is generated. In response to the alert, a supervisor can transfer the call in progress to a second agent so that a better communication link can be provided and voice quality restored. Such transfer can be seamless to the caller. In different embodiments, transfer, or intercept, can occur manually or automatically (e.g., without supervisor intervention).
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile