Location History:
- Galway, IE (2007 - 2010)
- Knocknacarra, IE (2009 - 2016)
Company Filing History:
3 out of 2,328 
2 out of 4,171 
2 out of 254 Years Active: 2007-2016
Title: Arik Elberse: Innovator in Contact Center Technology
Introduction
Arik Elberse is a notable inventor based in Knocknacarra, Ireland. He has made significant contributions to the field of contact center technology, holding a total of 7 patents. His innovative approaches have transformed traditional contact center operations, making them more efficient and effective.
Latest Patents
One of Arik Elberse's latest patents is a method of operating a contact center. This invention utilizes session initiation protocol (SIP) Presence for information transfer, which enhances decision-making processes within contact centers. The system comprises a Contact Center server that sends SIP messages containing presence information about the current state of the Contact Center. Another notable patent is the peer-to-peer contact center, where individual user terminals register with a server that acts as a proxy. This system allows calls to be redirected to individual terminals based on simple rules, eliminating the need for complex traditional contact center infrastructure.
Career Highlights
Throughout his career, Arik has worked with prominent companies such as Avaya Inc. and Nortel Networks Corporation. His experience in these organizations has equipped him with the knowledge and skills necessary to innovate in the contact center domain.
Collaborations
Arik has collaborated with several professionals in his field, including Patrick Hession and Tony McCormack. These partnerships have contributed to the development of his groundbreaking technologies.
Conclusion
Arik Elberse's contributions to contact center technology demonstrate his innovative spirit and commitment to improving communication systems. His patents reflect a deep understanding of the industry's needs and a vision for a more efficient future.