The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 17, 2012
Filed:
May. 05, 2005
Patrick Hession, Oranmore, IE;
Arik Elberse, Knocknacarra, IE;
John Duncan, Co. Offaly, IE;
Lee Dalsu, Thornhill, CA;
Patrick Hession, Oranmore, IE;
Arik Elberse, Knocknacarra, IE;
John Duncan, Co. Offaly, IE;
Lee Dalsu, Thornhill, CA;
Avaya Inc., Basking Ridge, NJ (US);
Abstract
The present invention recognizes that there is a need to enable scripts or rules within workflow engines to be more dynamic, more easily created, more easily interpreted by other software entities and moreover to enable many different media types to be provided rather than only one such as voice. The present invention addresses this by making use of new types of web-based scripting applications such as VXML and SALT. One or more new commands are added to existing workflow engines to enable them to instruct media servers to access web-based instructions. Those web-based instructions are then executed at the media server to provide additional media treatment control.