This inventor holds 10 USPTO granted patents. Top assignees: Genesys Telecommunications Laboratories, Inc., Other. Active years: 1997-2022.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Location History:
- Edmonton, CA (1997)
- Alberta, CA (2000)
- Montreal, CA (2020)
- Richmond Hill, CA (2014 - 2022)
Company Filing History:
5 out of 563 
5 out of 834,601 Years Active: 1997-2022
Title: Innovations and Contributions of Inventor Anthony Lam
Introduction
Anthony Lam is a notable inventor based in Richmond Hill, Canada. He has made significant contributions to the field of technology and innovation, holding a total of 10 patents. His work primarily focuses on enhancing user experiences in contact center environments and developing engaging physical activities.
Latest Patents
One of Anthony Lam's latest patents is a "System and method for adaptive skill level assignments." This invention presents a system that collaborates with clients and services to automatically assess the effectiveness of agents in contact centers. The evaluation includes operations such as emotion detection, audio transcription, keyword analysis, and sentiment analysis. The aggregated results are used to update the agent's profile for improved routing operations.
Another notable patent is the "Shooting apparatus," which introduces a small-scale dynamic activity resembling hockey. This invention includes a hand-operated apparatus used as goalie equipment, a method for defending a goal, and a shooting apparatus that allows users to control and propel small pucks. The design promotes physical activity in a fun and engaging manner, with various arrangements for alternative embodiments.
Career Highlights
Throughout his career, Anthony Lam has worked with several companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has contributed to his innovative mindset and ability to develop practical solutions.
Collaborations
Anthony has collaborated with talented individuals such as Vyacheslav V Sayko and Henry Lum. Their combined expertise has likely fostered a creative environment that encourages innovation and the development of new ideas.
Conclusion
Anthony Lam's contributions to technology and physical activity through his patents demonstrate his commitment to innovation. His work continues to influence the fields he engages with, showcasing the importance of creativity in problem-solving.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile