Other

Genesys Telecommunications Laboratories, Inc.

Anthony Lam

Henry Lum

Vyacheslav V Sayko

Alex Y Lee

Andrew Ng

Chakrit Nimmanant

Gaurav Mehrotra

James Murison

Johnson Tse

A system and method are presented for adaptive skill level assignments of agents in contact center environments. A client and a service collaborate to automatically determine the effectiveness of an agent handling an interaction that has been routed using skills-based routing. Evaluation operations may be performed including emotion detection, transcription of audio to text, keyword analysis, and sentiment analysis. The results of the evaluation are aggregated with other information such as the interaction's duration, agent skills and agent skill levels, and call requirement skills and skill levels, to update the agent's profile which is then used for subsequent routing operations.

System and method for adaptive skill level assignments

A small scale dynamic activity which comprises the use of a method, a hand-operated apparatus, a shooting apparatus, and a playing surface platform, presented as a preferred embodiment in the format of a small scale adaptation of the sport of hockey. A hand-operated apparatus is used as goalie equipment with a method of defending a goal from forthcoming small pucks. A shooting apparatus allows rotating a paddle member to control and propel such small pucks. A playing surface platform complements the use of the method along with these two apparatuses within shielded boundaries. The hand-operated apparatus can be positioned in a pose representative of goalie equipments and of bending of limbs. Furthermore, the present invention can be composed of different arrangements for alternative embodiments such as new types of games or to allow small scale adaptation of a physical activity.

Shooting apparatus

A system and method is provided to allow for real-time communication between a web browser application and a contact center resource, where media codecs supported by the two parties may differ. A processor is configured to bridge the media exchanged between the browser and contact center resource. In bridging the media, the processor transcodes the media based on a first media codec for media directed to and from the web browser application, and further transcodes the media based on the second media codec for media directed to and from a contact center resource.

System and method for web-based real time communication with optimized transcoding

A system for recording a compressed video-audio stream includes a decoder for decoding the video and audio packets of the stream, a multimedia recorder for recording the video and audio portions of the stream, and a video frame editor. In one embodiment the multimedia recorder receives and ignores initial delta frames of the video portion of the stream while buffering the audio portion of the stream received until a first key frame arrives and is buffered and decoded and wherein upon receiving a command to record, the system writes a copy of the key frame at a predefined interval the first interval corresponding with the start of the recording of the audio portions of the stream, the write interval repeated successively until a next key frame arrives whereby the video and audio is then recorded as received.

System and methods for recording a compressed video and audio stream

An artery clamp includes an inelastic girth band having an interior face and an exterior face. The band is secured about a limb. A plunger extends through the band. The plunger has a first end extending past the interior face and a second end extending past the exterior face. A pressure member mounted on the first end of the plunger. Pressure is exerted with the plunger and then the plunger is locked in a selected position in relation to the band.

Artery clamp

A haemostatic pressure pad is described which includes a plinth-like body having a first finger portion and a second finger portion. The first finger portion has a first end and a second end. The second finger portion has a first end and a second end. The first finger portion and the second finger portion are conjoined at the respective second ends. The first finger portion is larger than the second finger portion. The plinth-like body has a contact face and an attachment face. A boss is positioned on the attachment face of the first finger portion for attaching the plinth-like body to an haemostatic compression device. A channel is positioned between the first finger and the second finger. The channel extends inwardly from the respective first ends of the first finger and the second finger, terminating at the conjoined respective second ends. The channel passes through the plinth-like body from the contact face to the attachment face.

Haemostatic pressure pad

The apparatus comprises a wheeled base, a vertical pole mounted on the base, and upper and lower, elongate, horizontal arms extending from the support member. The apparatus can be rolled up to a surgical bed so that the outer end of the upper arm is positioned over the patient on the bed and the outer end of the lower arm is located beneath the bed below the patient. Each arm is slidably mounted on the pole. Each arm carries quick-acting first means for disengagably locking the arm to the support member to prevent sliding movement and quick-acting second means for temporarily disengaging the first means and incrementally advancing the arm along the support member. Thus the arms can be quickly moved to bracket the patient and bed underside, then locked and advanced incrementally to clamp against the bed and patient. The apparatus is useful for clamping open arterial incisions to stop bleeding.

Growing community of inventors

Richmond Hill, Canada

Anthony Lam