Amit Kumar Shukla

Title: Innovator Amit Kumar Shukla: Pioneering Remote Access Solutions

Introduction

Amit Kumar Shukla is an accomplished inventor based in Piscataway, NJ (US). He has made significant contributions to the field of technology, particularly in the area of smartphone troubleshooting. His innovative approach has led to the development of a unique patent that enhances customer service experiences.

Latest Patents

Amit holds a patent for a system titled "Customer representative remote access for troubleshooting smartphones." This invention involves a middleware device that opens a websocket connection based on an assistance call from a mobile device. It facilitates communication between the mobile device and a call center customer representative. The middleware device sends an SMS text message containing a first authentication token to the mobile device. It then authenticates the mobile device using a second authentication token and establishes a secure connection for troubleshooting. This process allows the customer representative to receive a captured display screen from the mobile device, enhancing the support experience.

Career Highlights

Amit Kumar Shukla is currently employed at Verizon Patent and Licensing Inc. His work at this prominent company has allowed him to focus on developing innovative solutions that address real-world problems. His dedication to improving customer service through technology is evident in his patent and ongoing projects.

Collaborations

Amit has collaborated with talented colleagues such as Sankar Shanmugam and Gayathri Chandrasekaran. Their teamwork has contributed to the successful development of innovative technologies within the company.

Conclusion

Amit Kumar Shukla is a notable inventor whose work in remote access solutions for smartphones has the potential to transform customer service interactions. His patent reflects a commitment to innovation and improving user experiences in the technology sector.