The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 28, 2017
Filed:
Dec. 08, 2015
Verizon Patent and Licensing Inc., Arlington, VA (US);
Sankar Shanmugam, Dayton, NJ (US);
Amit Kumar Shukla, Piscataway, NJ (US);
Gayathri Chandrasekaran, Somerset, NJ (US);
Zulfiqer Sekender, Edison, NJ (US);
Sudhin Vellooparambil Latheef, Hillsborough, NJ (US);
Ying Sun, Hudson, OH (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A middleware device opens, based on an assistance call from a mobile device, a first leg of a websocket with a system associated with a call center customer representative, and sends a SMS text message to the mobile device that includes a first authentication token. The middleware device receives, while attempting to establish a second leg of the websocket between the first middleware device and the mobile device, a second authentication token from the mobile device, authenticates the mobile device based on the second authentication token, and opens the second leg of the websocket between the middleware device and the mobile device based on whether the authentication is successful. The middleware device receives a captured display screen from the mobile device via the second leg of the websocket, and sends the captured display screen to the system associated with the customer representative via the first leg of the websocket.