Verizon Patent and Licensing Inc.

Amit Kumar Shukla

Sankar Shanmugam

Sudhin Vellooparambil Latheef

Ying Sun

Zulfiqer Sekender

Gayathri Chandrasekaran

A middleware device opens, based on an assistance call from a mobile device, a first leg of a websocket with a system associated with a call center customer representative, and sends a SMS text message to the mobile device that includes a first authentication token. The middleware device receives, while attempting to establish a second leg of the websocket between the first middleware device and the mobile device, a second authentication token from the mobile device, authenticates the mobile device based on the second authentication token, and opens the second leg of the websocket between the middleware device and the mobile device based on whether the authentication is successful. The middleware device receives a captured display screen from the mobile device via the second leg of the websocket, and sends the captured display screen to the system associated with the customer representative via the first leg of the websocket.

Growing community of inventors

Piscataway, NJ, United States of America

Amit Kumar Shukla