Location History:
- Walnut Creek, CA (US) (2008 - 2010)
- San Ramon, CA (US) (2016)
- Dublin, CA (US) (2011 - 2019)
Company Filing History:
8 out of 563 
1 out of 1 
1 out of 832,680 Years Active: 2008-2019
Title: Alan Wayne McCord: Innovator in Contact Center Solutions
Introduction
Alan Wayne McCord is a notable inventor based in Dublin, CA (US). He has made significant contributions to the field of contact center technology, holding a total of 10 patents. His work focuses on improving the efficiency and effectiveness of resource scheduling in contact centers.
Latest Patents
One of his latest patents is a system for scheduling routing rules in a contact center based on forecasted and actual interaction load and staffing requirements. This innovative system includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data. It schedules resources and routing rules according to the forecast requirements, with the software agent propagating the portion of scheduling relative to the routing rules.
Career Highlights
Throughout his career, Alan has worked with prominent companies such as Genesys Telecommunications Laboratories, Inc. and Michelli Capital Limited Liability Company. His experience in these organizations has allowed him to develop and refine his innovative ideas in the realm of contact center solutions.
Collaborations
Alan has collaborated with talented individuals in his field, including Colin Michael Leonard and Joseph Vincent Monza. These partnerships have contributed to the advancement of his projects and the successful implementation of his patented technologies.
Conclusion
Alan Wayne McCord is a distinguished inventor whose work in contact center technology has led to significant advancements in resource scheduling and routing. His contributions continue to impact the industry positively.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.