The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 23, 2016
Filed:
Mar. 09, 2015
Applicant:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Inventor:
Alan Wayne McCord, Dublin, CA (US);
Assignee:
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., Daly City, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/66 (2006.01); G06Q 10/10 (2012.01); H04L 12/24 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/1093 (2013.01); H04L 12/66 (2013.01); H04L 41/00 (2013.01);
Abstract
A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data and schedules resources and routing rules according to the forecast requirements the software agent propagating the portion of scheduling relative to the routing rules.