Aizaz Ali Hakro

Title: Aizaz Ali Hakro: Innovator in Telephony and CRM Integration

Introduction

Aizaz Ali Hakro is a notable inventor based in Daly City, California. He has made significant contributions to the field of technology, particularly in the integration of telephony systems with customer relationship management (CRM) systems. His innovative approach has led to the development of a patented solution that enhances communication and operational efficiency.

Latest Patents

Aizaz holds a patent for a method that facilitates secure integration between an external telephony system and a CRM system. This patent describes various methods, systems, apparatuses, devices, and computer program products that support this integration. The technology involves a processing device, such as a server, that hosts a component capable of loading an inline frame. This frame supports a connector to the telephony system and embeds a service that enables calls to messaging functions defined for a bridge component between the CRM and telephony systems. The system ensures secure messaging through an unexposed message channel, allowing the embedded service to interact with the bridge component effectively.

Career Highlights

Aizaz is currently employed at Salesforce, Inc., where he continues to innovate and develop solutions that improve customer interactions and data management. His work at Salesforce has positioned him as a key player in the integration of telephony and CRM technologies.

Collaborations

Aizaz collaborates with talented individuals such as Ruifeng Xu and David Louvton, contributing to a dynamic work environment that fosters innovation and creativity.

Conclusion

Aizaz Ali Hakro's contributions to the field of telephony and CRM integration exemplify the impact of innovative thinking in technology. His patented solutions not only enhance communication but also streamline processes for businesses. His work at Salesforce, along with his collaborations, continues to drive advancements in the industry.