Salesforce, Inc.

Aizaz Ali Hakro

Ruifeng Xu

David Louvton

Vivek Tikoo

Methods, systems, apparatuses, devices, and computer program products are described. In some systems, a component (e.g., software component, hardware component, or a combination thereof) may support integration between a customer relationship management (CRM) system and a telephony system. A processing device—such as a server—hosting the component (e.g., hosted in the CRM system) may load an inline frame supporting a connector to the telephony system within the component and may embed a service within the component. The embedded service may support calls to one or more messaging functions defined for a bridge component between the CRM and telephony systems. The inline frame and the embedded service may communicate messages via an unexposed message channel to support secure messaging. The embedded service may call one or more functions (e.g., a publish function, a handle message function) of the bridge component, for example, based on the messaging.

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Daly City, CA, United States of America

Aizaz Ali Hakro