The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 24, 2026
Filed:
Feb. 28, 2024
Salesforce, Inc., San Francisco, CA (US);
Dena Madhwani, Livermore, CA (US);
Dinesh Rohra, Dublin, CA (US);
Aizaz Hakro, San Ramon, CA (US);
Xuefeng Wang, Cupertino, CA (US);
Michael Macasek, Pembroke, MA (US);
Zihan Yi, Palo Alto, CA (US);
Fabiha Hannan, San Francisco, CA (US);
Xuejing Zhu, Mountain View, CA (US);
Salesforce, Inc., San Francisco, CA (US);
Abstract
A database system in a computing system may store data records communication contact information for accounts. A communication package repository may store a communication package definition configured by an external entity and defining access information for a communication channel outside of the computing system via an external computing system managed by the external entity. A tenant space may store packages installed for a tenant. A communication interface may expose a communication access service receiving from the external computing system a request to establish communication with the tenant from a remote computing device. An agent client machine interface may create a communication session between the remote computing device and an agent client machine authenticated to an agent account.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile