For the Inventor, By the Inventor

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Alpharetta, GA, United States of America

Knowlagent, Inc.

USPTO Granted Patents = 8

Forward Citations = 1,480

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15 inventors (with patents filed for the assignee):

Matthew G A McConnell (7 out of 7 patents)

John C C McIllwaine (4 out of 4 patents)

John C C McIlwaine (2 out of 2 patents)

4. Rodney A Smith (1 out of 10 patents)

5. John C C McIIwaine (1 out of 1 patent)

6. Surj Ramlogan (1 out of 1 patent)

7. Rick Baggenstoss (1 out of 1 patent)

8. Scott Richter (1 out of 1 patent)

9. Eric Blumthal (1 out of 1 patent)

10. Robert L Beard (1 out of 1 patent)

11. Jennifer C East (1 out of 1 patent)

12. Lisa Marie Foley (1 out of 2 patents)

13. Snehal Vashi (1 out of 2 patents)

14. Rob Waterson (1 out of 1 patent)

15. John W Robinson (1 out of 1 patent)

8 patents: Sort by Forward Citations

1. 7174010 - System and method for increasing completion of training (2007-02-06),

2. 7158628 - Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center state (2007-01-02),

3. 7043193 - Versatile resource computer-based training system (2006-05-09),

4. 6775377 - Method and system for delivery of individualized training to call center agents (2004-08-10),

5. 6628777 - Method and system for scheduled delivery of training to call center agents (2003-09-30),

6. 6459787 - Method and system for delivery of individualized training to call center agents (2002-10-01),

7. 6324282 - Method and system for delivery of individualized training to call center agents (2001-11-27),

8. 6301573 - Recurrent training system (2001-10-09),

Knowlagent, Inc. is a leading provider of workforce optimization solutions for contact centers. With their innovative technology, they help companies improve customer service, increase agent productivity, and reduce operating costs. Their solutions include workforce management, agent performance optimization, and advanced analytics.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Jan 13 2026

8 Patents

#70 in Alpharetta, GA

#689 in Georgia

#34,963 in US

Alpharetta, GA, United States of America

Knowlagent, Inc.

Forward Citations = 1,480

15 inventors:

Matthew G A McConnell (7 out of 7 patents)

John C C McIllwaine (4 out of 4 patents)

John C C McIlwaine (2 out of 2 patents)

4. Rodney A Smith (1 out of 10 patents)

5. John C C McIIwaine (1 out of 1 patent)

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