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For the Inventor, By the Inventor

Alpharetta, GA, United States of America

Knowlagent, Inc.


USPTO Granted Patents = 8

Forward Citations = 1,488

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15 inventors (with patents filed for the assignee):

goldMedal Matthew G A McConnell (7 out of 7 patents)

silverMedal John C C McIllwaine (4 out of 4 patents)

bronzeMedal John C C McIlwaine (2 out of 2 patents)

4.  Rodney A Smith (1 out of 10 patents)

5.  John C C McIIwaine (1 out of 1 patent)

6.  Surj Ramlogan (1 out of 1 patent)

7.  Rick Baggenstoss (1 out of 1 patent)

8.  Scott Richter (1 out of 1 patent)

9.  Eric Blumthal (1 out of 1 patent)

10.  Robert L Beard (1 out of 1 patent)

11.  Jennifer C East (1 out of 1 patent)

12.  Lisa Marie Foley (1 out of 2 patents)

13.  Snehal Vashi (1 out of 2 patents)

14.  Rob Waterson (1 out of 1 patent)

15.  John W Robinson (1 out of 1 patent)


8 patents:

1. 7174010 - System and method for increasing completion of training (2007-02-06),
2. 7158628 - Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center state (2007-01-02),
3. 7043193 - Versatile resource computer-based training system (2006-05-09),
4. 6775377 - Method and system for delivery of individualized training to call center agents (2004-08-10),
5. 6628777 - Method and system for scheduled delivery of training to call center agents (2003-09-30),
6. 6459787 - Method and system for delivery of individualized training to call center agents (2002-10-01),
7. 6324282 - Method and system for delivery of individualized training to call center agents (2001-11-27),
8. 6301573 - Recurrent training system (2001-10-09),
Company Overview
Knowlagent, Inc. is a leading provider of workforce optimization solutions for contact centers. With their innovative technology, they help companies improve customer service, increase agent productivity, and reduce operating costs. Their solutions include workforce management, agent performance optimization, and advanced analytics.
Profile summary synthesized from public USPTO records and patent filings.

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USPTO Data Jan 1 1976 - Oct 6 2026

8 Patents

#66 in Alpharetta, GA

#695 in Georgia

#35,893 in US

Alpharetta, GA (US)
Alpharetta, GA, United States of America

Knowlagent, Inc.

Forward Citations = 1,488

15 inventors:

goldMedal Matthew G A McConnell (7 out of 7 patents)

silverMedal John C C McIllwaine (4 out of 4 patents)

bronzeMedal John C C McIlwaine (2 out of 2 patents)

4.  Rodney A Smith (1 out of 10 patents)

5.  John C C McIIwaine (1 out of 1 patent)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Knowlagent, Inc.. Retrieved from https://idiyas.com/company/knowlagent

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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