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For the Inventor, By the Inventor

Alpharetta, GA, United States of America

John C C McIlwaine

This inventor holds 2 USPTO granted patents. Top assignee: Knowlagent, Inc.. Active years: 2001-2007.

IDiyas Innovation Intelligence. (2026). Inventor Profile: John C C McIlwaine. Retrieved from https://idiyas.com/inventor/john-c-c-mcilwaine

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 2

% Patents Active = 100.0

Average Co-Inventor Count = 3.2

ph-index = 2

Forward Citations = 505(Granted Patents)


Location History:

  • Roswell, GA (US) (2001)
  • Alpharetta, GA (US) (2007)

Company Filing History:

goldMedal2 out of 8 
 
Knowlagent, Inc.
 patents

Years Active: 2001-2007

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2 patents (USPTO):Explore Patents
1. 7158628 - Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center state (2007-01-02),
2. 6301573 - Recurrent training system (2001-10-09),

Title: Innovations of John C C McIlwaine

Introduction

John C C McIlwaine is a notable inventor based in Alpharetta, GA (US). He has made significant contributions to the field of contact center technology. With a total of 2 patents, McIlwaine's work focuses on improving agent selection processes and training methodologies.

Latest Patents

One of McIlwaine's latest patents is titled "Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center state." This invention provides a method for selecting an agent to service a contact at a contact center by considering both the state of the contact center and the individual agent's proficiency and performance. The software-implemented method utilizes an algorithm that adjusts the agent-selection process based on variations in state, such as fluctuating call volume.

Another significant patent is the "Recurrent training system." This invention outlines a recurrent training method that configures a computer to provide training-related information to users. It presents training information during initial sessions and initiates subsequent training sessions at recurrent times. The method allows users to define the timing of these sessions and suppress them if desired, ensuring that training is integrated into the user's workflow.

Career Highlights

McIlwaine is currently associated with Knowlagent, Inc., where he applies his expertise in contact center solutions. His innovative approaches have contributed to enhancing operational effectiveness in the industry.

Collaborations

Throughout his career, McIlwaine has collaborated with notable colleagues, including Matthew G A McConnell and Rick Baggenstoss. These partnerships have fostered a creative environment for developing cutting-edge technologies.

Conclusion

John C C McIlwaine's contributions to contact center technology through his patents demonstrate his commitment to innovation and improvement in the field. His work continues to influence the way contact centers operate and train their agents.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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