For the Inventor, By the Inventor

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Cincinnati, OH, United States of America

Convergys Customer Management Group, Inc.

USPTO Granted Patents = 16

Forward Citations = 616

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25 inventors (with patents filed for the assignee):

Timothy M Price (6 out of 33 patents)

John R Ramsay (4 out of 5 patents)

Stephen Nicholas Bittner (3 out of 3 patents)

4. Nicholas K Unger (3 out of 3 patents)

5. Gordon F Scherer (2 out of 14 patents)

6. Dana N Skaddan (2 out of 2 patents)

7. Joshua Tindal Gray (1 out of 10 patents)

8. Jason Jump (1 out of 3 patents)

9. Dale R Peterson (1 out of 6 patents)

10. David L Young (1 out of 6 patents)

11. Daniel Keele Burgin (1 out of 4 patents)

12. Scott Moore Gosling (1 out of 3 patents)

13. Chad Vos (1 out of 2 patents)

14. Josh Larrabee (1 out of 2 patents)

15. Deborah M Thompson (1 out of 7 patents)

16 patents: Sort by Forward Citations

1. 8675826 - System and method for IVR signature detection and event management (2014-03-18),

2. 8636515 - System and method for automated end-user support (2014-01-28),

3. 8416941 - Method and apparatus for managing customer data (2013-04-09),

4. 8160211 - System and method for IVR signature detection and event management (2012-04-17),

5. 7787601 - System and method for IVR signature detection and event management (2010-08-31),

6. 7599861 - System and method for closed loop decisionmaking in an automated care system (2009-10-06),

7. 6928157 - System and method for automated customer calling (2005-08-09),

8. 6859524 - System and method for automated third party verification (2005-02-22),

9. 6744881 - System and method for automated customer calling (2004-06-01),

10. 6718017 - System and method for creating and controlling interactive voice response applications (2004-04-06),

11. 6650736 - System and method for automated third party verification (2003-11-18),

12. 6611898 - Object-oriented cache management system and method (2003-08-26),

13. 6606374 - System and method for recording and playing audio descriptions (2003-08-12),

14. 6137870 - System for providing caller information to called party via call (2000-10-24),

15. 6122632 - Electronic message management system (2000-09-19),

Convergys Customer Management Group, Inc. is a leading global provider of customer management solutions. With over 150 locations worldwide, they help organizations deliver superior customer experiences, increase customer satisfaction, and build customer loyalty. Convergys offers a comprehensive suite of services, including customer service, technical support, sales, and retention programs, tailored to meet the unique needs of each client. Their expertise in customer management and advanced technology solutions enable businesses to optimize their customer interactions and drive growth. Visit their website to learn more about their services and industry insights.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Jan 6 2026

16 Patents

#73 in Cincinnati, OH

#807 in Ohio

#19,327 in US

#36,703 in the World

Cincinnati, OH, United States of America

Convergys Customer Management Group, Inc.

Forward Citations = 616

25 inventors:

Timothy M Price (6 out of 33 patents)

John R Ramsay (4 out of 5 patents)

Stephen Nicholas Bittner (3 out of 3 patents)

4. Nicholas K Unger (3 out of 3 patents)

5. Gordon F Scherer (2 out of 14 patents)

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