For the Inventor, By the Inventor

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Cincinnati, OH, United States of America

Convergys Customer Management Group, Inc.

USPTO Granted Patents = 16

% Expired Patents = 12.5

Forward Citations = 617

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25 inventors (with patents filed for the assignee):

Timothy M Price (6 out of 33 patents)

John R Ramsay (4 out of 5 patents)

Stephen Nicholas Bittner (3 out of 3 patents)

4. Nicholas K Unger (3 out of 3 patents)

5. Gordon F Scherer (2 out of 14 patents)

6. Dana N Skaddan (2 out of 2 patents)

7. Joshua Tindal Gray (1 out of 10 patents)

8. Jason Jump (1 out of 3 patents)

9. Dale R Peterson (1 out of 6 patents)

10. David L Young (1 out of 6 patents)

11. Daniel Keele Burgin (1 out of 4 patents)

12. Scott Moore Gosling (1 out of 3 patents)

13. Chad Vos (1 out of 2 patents)

14. Josh Larrabee (1 out of 2 patents)

15. Deborah M Thompson (1 out of 7 patents)

16 patents: Sort by Forward Citations

1. 8675826 - System and method for IVR signature detection and event management (2014-03-18),

2. 8636515 - System and method for automated end-user support (2014-01-28),

3. 8416941 - Method and apparatus for managing customer data (2013-04-09),

4. 8160211 - System and method for IVR signature detection and event management (2012-04-17),

5. 7787601 - System and method for IVR signature detection and event management (2010-08-31),

6. 7599861 - System and method for closed loop decisionmaking in an automated care system (2009-10-06),

7. 6928157 - System and method for automated customer calling (2005-08-09),

8. 6859524 - System and method for automated third party verification (2005-02-22),

9. 6744881 - System and method for automated customer calling (2004-06-01),

10. 6718017 - System and method for creating and controlling interactive voice response applications (2004-04-06),

11. 6650736 - System and method for automated third party verification (2003-11-18),

12. 6611898 - Object-oriented cache management system and method (2003-08-26),

13. 6606374 - System and method for recording and playing audio descriptions (2003-08-12),

14. 6137870 - System for providing caller information to called party via call (2000-10-24),

15. 6122632 - Electronic message management system (2000-09-19),

Company Overview

Convergys Customer Management Group, Inc. specializes in providing customer care and support solutions across various industries. With a focus on enhancing customer experience, the company develops innovative strategies and technologies that streamline interactions and improve service delivery. Headquartered in Cincinnati, Ohio, Convergys leverages its expertise in customer relationship management to help organizations optimize their operations and foster long-term customer loyalty.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 20 2026

16 Patents

#76 in Cincinnati, OH

#848 in Ohio

#19,935 in US

#37,868 in the World

Cincinnati, OH, United States of America

Convergys Customer Management Group, Inc.

Forward Citations = 617

25 inventors:

Timothy M Price (6 out of 33 patents)

John R Ramsay (4 out of 5 patents)

Stephen Nicholas Bittner (3 out of 3 patents)

4. Nicholas K Unger (3 out of 3 patents)

5. Gordon F Scherer (2 out of 14 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Convergys Customer Management Group, Inc.. Retrieved from https://idiyas.com/company/convergys-customer-management-group

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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