Company Filing History:
Years Active: 2010-2014
Title: Innovations of Stephen Nicholas Bittner
Introduction
Stephen Nicholas Bittner is an accomplished inventor based in Clifton, VA, with a notable portfolio of three patents. His work primarily focuses on enhancing interactive voice response (IVR) systems, showcasing his expertise in technology and innovation.
Latest Patents
One of his latest patents is a "System and method for IVR signature detection and event management." This innovative system facilitates real-time discovery and notification of abnormal behavior within an IVR system. The system collects metrics associated with the usage of the IVR system and uses these metrics to define a baseline. Once a baseline is established, the system collects evaluation metrics for comparison. If the evaluation metrics deviate from the baseline beyond a threshold deviation, the system detects aberrance and triggers an event in response. This event may include a message or one or more corrective actions.
Career Highlights
Stephen Bittner is currently associated with Convergys Customer Management Group, Inc., where he applies his skills and knowledge to develop advanced solutions in customer management. His contributions to the field have been significant, particularly in improving the efficiency and reliability of IVR systems.
Conclusion
Stephen Nicholas Bittner's innovative work in IVR technology demonstrates his commitment to enhancing user experience and operational efficiency. His patents reflect a deep understanding of system management and a drive to address real-world challenges.