The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2017
Filed:
Apr. 25, 2016
Antony Brydon, New York, NY (US);
Jeff Patterson, Pleasant Hill, CA (US);
Jean Tessier, Foster City, CA (US);
Scott Golubock, Morgan Hill, CA (US);
Vlad Georgescu, Brasov, RO;
Ruben Kislaki, Reghin, RO;
Antony Brydon, New York, NY (US);
Jeff Patterson, Pleasant Hill, CA (US);
Jean Tessier, Foster City, CA (US);
Scott Golubock, Morgan Hill, CA (US);
Vlad Georgescu, Brasov, RO;
Ruben Kislaki, Reghin, RO;
Directly, Inc., San Francisco, CA (US);
Abstract
In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.