Company Filing History:
Years Active: 2016-2019
Title: Innovations by Ruben Kislaki
Introduction
Ruben Kislaki is an accomplished inventor based in Reghin, Romania. He has made significant contributions to the field of customer service technology, holding a total of three patents. His innovative approaches leverage crowd sourcing and machine learning to enhance customer service experiences.
Latest Patents
Kislaki's latest patents include a CRM system that incorporates multi-thread messaging. This system utilizes a crowd sourcing approach, where responses to customer service inquiries are provided by routing a subset of inquiries to an independent group of experts. The inquiries can be directed to specific experts based on the subject matter and their expertise. Additionally, he has developed an expert-based customer service model that allows inquiries to be resolved by experts before reaching a traditional contact center. This method also matches inquiries with the appropriate experts, enabling multiple experts to contribute to the resolution of a single inquiry.
Career Highlights
Throughout his career, Ruben Kislaki has worked with notable companies such as Directly, Inc. and Directly Software, Inc. His work has focused on improving customer service processes through innovative technological solutions.
Collaborations
Some of his coworkers include Jeff Patterson and Vlad Georgescu, who have collaborated with him on various projects.
Conclusion
Ruben Kislaki's contributions to customer service technology through his patents demonstrate his commitment to innovation and improvement in the field. His work continues to influence how customer inquiries are managed and resolved effectively.