Location History:
- Foster City, CA (US) (2007 - 2017)
- San Francisco, CA (US) (2019)
Company Filing History:
2 out of 3 
2 out of 155 
2 out of 528 
Years Active: 2007-2019
Title: Innovations by Jean Tessier
Introduction
Jean Tessier is a notable inventor based in Foster City, CA (US), recognized for his contributions to the field of customer relationship management (CRM) through innovative technologies. With a total of 9 patents to his name, Tessier has made significant strides in utilizing artificial intelligence and machine learning to enhance customer service experiences.
Latest Patents
One of Tessier's latest patents is an AI-based CRM system that employs a crowd-sourcing approach. This system routes customer service inquiries to an independent group of experts, allowing for more efficient resolution of issues. Machine learning systems are integrated with contact center staff and independent experts to address customer inquiries effectively. The AI systems can determine which inquiries should be directed to experts and can generate content for responses. Additionally, the systems are trained using scored responses from previous inquiries, which may include contributions from both machine learning systems and human experts. Another significant patent involves methods of AI-based CRM, where a subset of inquiries is routed to specific experts based on their subject matter expertise. This includes methods for classifying inquiries, training machine learning systems, and processing customer service requests.
Career Highlights
Throughout his career, Jean Tessier has worked with various companies, including Directly, Inc. and Open Text S.A. His work has focused on improving customer service through innovative technological solutions, making him a key figure in the industry.
Collaborations
Tessier has collaborated with notable individuals such as Dean Moses and John Petersen, contributing to the development of advanced customer service technologies.
Conclusion
Jean Tessier's innovative work in AI-based CRM systems showcases his commitment to enhancing customer service through technology. His patents reflect a deep understanding of both customer needs and technological capabilities, positioning him as a leader in the field.