Jeff Patterson

Title: Jeff Patterson: Innovator in AI-Based Customer Service Solutions

Introduction

Jeff Patterson is a notable inventor based in Pleasant Hill, California, with a remarkable portfolio of nine patents. His work primarily focuses on enhancing customer service through innovative technology solutions.

Latest Patents

Among his latest patents, Patterson has developed a CRM system that incorporates multi-thread messaging. This system utilizes a crowd-sourcing approach, where responses to customer service inquiries are provided by routing a subset of inquiries to an independent group of experts. The inquiries can be directed to specific experts based on the subject matter and their expertise. Additionally, he has created an AI-based CRM system that combines machine learning with contact center staff and independent experts to resolve customer service inquiries efficiently. These systems are designed to determine which inquiries should be routed to experts and can generate content for responses based on prior scored inquiries.

Career Highlights

Patterson has made significant contributions to the field of customer service technology through his work at companies such as Directly Software, Inc. and Directly, Inc. His innovative approaches have paved the way for more effective customer service solutions that leverage both human expertise and machine learning.

Collaborations

Throughout his career, Patterson has collaborated with notable professionals, including Vlad Georgescu and Antony Brydon. These partnerships have further enriched his work and contributed to the development of advanced customer service technologies.

Conclusion

Jeff Patterson's contributions to AI-based customer service solutions demonstrate his commitment to innovation in the field. His patents reflect a deep understanding of both technology and customer needs, positioning him as a key figure in the evolution of customer service practices.