The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 01, 2019
Filed:
Apr. 14, 2017
Applicant:
Directly Software, Inc., San Francisco, CA (US);
Inventors:
Eugene Mandel, Sebastopol, CA (US);
Jeff Patterson, Pleasant Hill, CA (US);
Assignee:
Directly Software, Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06N 5/04 (2006.01); G06N 7/00 (2006.01); H04M 3/51 (2006.01); G06F 17/30 (2006.01); G06N 99/00 (2010.01); G06Q 10/06 (2012.01); G06Q 30/00 (2012.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5233 (2013.01); G06F 17/30598 (2013.01); G06N 5/04 (2013.01); G06N 7/005 (2013.01); G06N 99/005 (2013.01); G06Q 10/063112 (2013.01); G06Q 30/016 (2013.01); H04M 3/5166 (2013.01);
Abstract
In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries town independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include an AI based system configured to determine which of the inquiries should be routed to the independent group of experts. The expert system is optionally trained based on scored responses to prior customer service inquiries.