Company Filing History:
Years Active: 2019
Title: Innovations by Inventor Eugene Mandel in Customer Service Technology
Introduction
Eugene Mandel, an accomplished inventor based in Sebastopol, CA, has made significant contributions to the field of customer service technology. With a total of six patents attributed to his name, Mandel’s work focuses on enhancing the customer service experience through innovative methods of inquiry classification and machine learning.
Latest Patents
Among his latest innovations, Mandel has developed the "Bootstrapped Predictive Routing in CRM." This invention utilizes a crowd-sourcing approach to address customer service inquiries. By routing a subset of these inquiries to an independent group of experts, responses are effectively tailored. The system classifies inquiries and can even predict whether confidential information will be needed to resolve an issue.
Another noteworthy patent is the "Progressive Classifier," which also employs crowd-sourcing for managing customer inquiries. This system identifies clusters of similar inquiries and enhances response quality through a combination of unsupervised and supervised machine learning techniques. Human input is leveraged to refine data quality, creating a more robust classifier for varied enterprises.
Career Highlights
Mandel is currently employed at Directly Software, Inc., where he continues to push the boundaries of customer service technologies. His patent work has set new standards in how businesses can streamline their customer service processes effectively.
Collaborations
Throughout his career, Mandel has collaborated with fellow innovators such as Jeff Patterson and Alex Sherstinsky. These partnerships have enriched his projects and contributed to the successful development of his patents, showcasing the importance of teamwork in the field of innovation.
Conclusion
Eugene Mandel's inventive spirit and dedication to improving customer service technologies demonstrate the significant impact of innovation in today’s business environment. His patents represent a leap forward in how enterprises can connect with their customers, ensuring a more efficient and effective service experience.