Company Filing History:
2 out of 3 
2 out of 7 
1 out of 25 Years Active: 2014-2019
Title: Scott Golubock: Innovator in AI-Based Customer Service Solutions
Introduction
Scott Golubock is an accomplished inventor based in Morgan Hill, CA (US). He has made significant contributions to the field of customer service technology, particularly through his innovative approaches to artificial intelligence and machine learning. With a total of 5 patents to his name, Golubock has developed systems that enhance the efficiency and effectiveness of customer service inquiries.
Latest Patents
One of Golubock's latest patents is an AI-based CRM system that utilizes a crowd-sourcing approach. This system routes customer service inquiries to an independent group of experts, allowing for more accurate and timely responses. By integrating machine learning with contact center staff and independent experts, the system can determine which inquiries should be escalated to experts and generate content for responses. Additionally, the system is trained using scored responses from previous inquiries, which may include input from both machine learning systems and human experts.
Another notable patent involves methods of AI-based CRM that also employ a crowd-sourcing approach. In this system, a subset of customer service inquiries is routed to specific experts based on the subject matter of the inquiries and the expertise of the experts. This patent includes methods for classifying inquiries, training machine learning systems, and processing customer service requests.
Career Highlights
Throughout his career, Scott Golubock has worked with various companies, including Directly, Inc. and Directly Software, Inc. His experience in these organizations has allowed him to refine his skills and contribute to the development of innovative customer service solutions.
Collaborations
Golubock has collaborated with notable professionals in the industry, including Jeff Patterson and Jean Tessier. These partnerships have further enriched his work and expanded the impact of his inventions.
Conclusion
Scott Golubock is a pioneering inventor whose work in AI-based customer service solutions has transformed the way inquiries are handled. His innovative patents and collaborative efforts continue to influence the field, making him a significant figure in the realm of technology and customer service.