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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 6055307 B1

PDFFull Text
Date of Patent:
Apr. 25, 2000

Filed:

Jun. 28, 1996

System and method for selecting agent destinations and monitoring calls

Applicant:
Inventors:

Frank Behnke, Belle Mead, NJ (US);

Brenda Casselman, Matawan, NJ (US);

Mohammed Hussain, Hamilton Square, NJ (US);

Shuhung Lo, Piscataway, NJ (US);

Suhasini V Sabnis, Marlboro, NJ (US);

Kishor Shah, Parlin, NJ (US);

Gerald Michael Wert, New Providence, NJ (US);

Assignee:

AT&T Corp., New York, NY (US);

Attorney:

Morgan & Finnegan, LLP

Primary Examiner:

Fan S Tsang

Assistant Examiner:

Allan Hoosain

Int. Cl.
CPC ...
H04M / ; H04M / ; H04M / ;
U.S. Cl.
CPC ...
379265 ; 379210 ; 379221 ; 379309 ;
Abstract

A system of the present invention selects agent destinations and monitors calls made from a caller through an intelligent call processing network to a network customer. A plurality of home agents, such as part of a telemarketing system, are located at respective home premises and receive routed calls. A customer routing point responds to call queries transmitted from the intelligent call processing network and routes the call to the desired home agent. A management information server is connected in communication to the customer routing point for storing call routing and agent call-handling information. At least one agent manager is connected in communication to at least one of the home agents for monitoring the home agent and maintaining agent availability, routing configurations and statistical information concerning log-in and usage. Each agent manager is interconnected with the customer routing point for transmitting agent availability and routing configurations to the customer routing point.

Find Patent Forward Citations

Behnke, Frank. (2000). System and method for selecting agent destinations and monitoring calls (U.S. Patent No. 6055307). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/6055307

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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