Suhasini V Sabnis

Title: The Innovative Contributions of Suhasini V Sabnis

Introduction

Suhasini V Sabnis is a notable inventor based in Marlboro, NJ (US). She has made significant contributions to the field of intelligent call processing networks. Her work has implications for telemarketing systems and call management.

Latest Patents

Suhasini holds a patent titled "System and method for selecting agent destinations and monitoring calls." This innovative system selects agent destinations and monitors calls made from a caller through an intelligent call processing network to a network customer. The system includes a plurality of home agents located at respective home premises that receive routed calls. A customer routing point responds to call queries transmitted from the intelligent call processing network and routes the call to the desired home agent. Additionally, a management information server is connected to the customer routing point for storing call routing and agent call-handling information. At least one agent manager is connected to one of the home agents for monitoring the home agent and maintaining agent availability, routing configurations, and statistical information concerning log-in and usage. Each agent manager is interconnected with the customer routing point for transmitting agent availability and routing configurations.

Career Highlights

Suhasini is currently employed at AT&T Corp., where she continues to develop innovative solutions in telecommunications. Her work has been instrumental in enhancing the efficiency of call management systems.

Collaborations

Suhasini has collaborated with notable colleagues, including Frank Behnke and Brenda L Casselman, who have contributed to her projects and innovations.

Conclusion

Suhasini V Sabnis exemplifies the spirit of innovation in the telecommunications industry. Her patent and contributions reflect her commitment to improving call processing systems.