This inventor holds 1 USPTO granted patent. Top assignee: At+t Corp.. Active years: 2000.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2000
Title: The Innovative Contributions of Shuhung Lo
Introduction
Shuhung Lo is a notable inventor based in Piscataway, NJ (US). He has made significant contributions to the field of intelligent call processing through his innovative patent. His work exemplifies the intersection of technology and communication, showcasing how inventions can enhance operational efficiency.
Latest Patents
Shuhung Lo holds a patent titled "System and method for selecting agent destinations and monitoring calls." This invention provides a system that selects agent destinations and monitors calls made from a caller through an intelligent call processing network to a network customer. The system includes a plurality of home agents, which are part of a telemarketing system, located at respective home premises to receive routed calls. A customer routing point responds to call queries transmitted from the intelligent call processing network and routes the call to the desired home agent. Additionally, a management information server is connected to the customer routing point for storing call routing and agent call-handling information. The invention also features at least one agent manager connected to the home agents for monitoring their availability and maintaining routing configurations and statistical information concerning log-in and usage.
Career Highlights
Shuhung Lo is currently employed at AT&T Corp., where he continues to apply his expertise in telecommunications and call processing systems. His work at AT&T has allowed him to contribute to advancements in the industry, particularly in enhancing customer service through improved call management systems.
Collaborations
Some of Shuhung Lo's coworkers include Brenda L Casselman and Mohammed Hussain. Their collaboration within AT&T Corp. fosters an environment of innovation and shared knowledge, contributing to the development of cutting-edge technologies in telecommunications.
Conclusion
Shuhung Lo's contributions to the field of intelligent call processing through his patent demonstrate his commitment to innovation and technology. His work not only enhances operational efficiency but also sets a standard for future developments in the industry.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile