This inventor holds 1 USPTO granted patent. Top assignee: At+t Corp.. Active years: 2000.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2000
Title: Frank Behnke: Innovator in Intelligent Call Processing Systems
Introduction
Frank Behnke is a notable inventor based in Belle Mead, NJ (US). He has made significant contributions to the field of intelligent call processing through his innovative patent. His work focuses on enhancing the efficiency of telemarketing systems and improving call management.
Latest Patents
Frank Behnke holds a patent for a "System and method for selecting agent destinations and monitoring calls." This invention provides a sophisticated system that selects agent destinations and monitors calls made from a caller through an intelligent call processing network to a network customer. The system includes a plurality of home agents located at respective home premises that receive routed calls. A customer routing point responds to call queries transmitted from the intelligent call processing network and routes the call to the desired home agent. Additionally, a management information server is connected to the customer routing point for storing call routing and agent call-handling information. The system also features agent managers that monitor home agents and maintain agent availability, routing configurations, and statistical information concerning log-in and usage.
Career Highlights
Frank Behnke is currently employed at AT&T Corp., where he continues to develop innovative solutions in telecommunications. His expertise in intelligent call processing has positioned him as a valuable asset in the industry.
Collaborations
Throughout his career, Frank has collaborated with talented individuals such as Brenda L. Casselman and Mohammed Hussain. These partnerships have contributed to the advancement of technology in the field of call processing.
Conclusion
Frank Behnke's contributions to intelligent call processing systems demonstrate his commitment to innovation and efficiency in telecommunications. His patent reflects a significant advancement in the way calls are managed and routed, showcasing his expertise and dedication to improving communication technologies.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
