The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 07, 2026
Filed:
Sep. 11, 2023
Bank of America Corporation, Charlotte, NC (US);
James Goodwin, Holt, MO (US);
Deacon Arokoyo, O'Fallon, MO (US);
Jesse Wood, Mesa, AZ (US);
Andy Pressnall, Highland, IL (US);
Jay Newell, St. Charles, MO (US);
Alex Fuentes, O'Fallon, MO (US);
Amisha Pandey, New Delhi, IN;
Gregory Duez, O'Fallon, MO (US);
Brady Kaughdrill, Lewisville, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems and methods are provided for categorizing a plurality of customer interactions. The systems and methods include monitoring the plurality of customer interactions for incidents at a plurality of user interfaces. The systems and methods include recording the incidents. The systems and methods include identifying a respective time and location in which each incident occurred. The systems and methods include determining the existence of secondary user interfaces at the respective location for each incident. The systems and methods include determining the operability of each respective secondary user interface during the respective time for each incident. The systems and methods include categorizing each incident as either a failed customer interaction ('FCI') or disrupted customer interaction (“DCI”). The systems and methods include placing the FCIs into an FCI bucket and the DCIs into a DCI bucket.