Brady Kaughdrill

Title: Brady Kaughdrill and His Patent on Customer Interaction Metrics.

Introduction

Brady Kaughdrill is an inventor based in Lewisville, Texas, and is associated with Bank of America Corporation. His work includes a patented system for distinguishing between failed and disrupted customer interactions.

Latest Patents

Kaughdrill is credited with 1 patent, titled “Disrupted Customer Interaction Metric.” The patent describes systems and methods for categorizing customer interactions by monitoring incidents across user interfaces, recording when and where they occur, and assessing whether secondary interfaces were available and operational at the time. Based on that assessment, each incident is classified as either a failed customer interaction (FCI) or a disrupted customer interaction (DCI), then placed in the corresponding category.

Career Highlights

The patent focuses on systematically evaluating customer-facing technology incidents. By distinguishing failures from disruptions, the described approach can help organizations analyze interaction issues across multiple interfaces.

Collaborations

Deacon Arokoyo is identified as Kaughdrill’s coworker. The provided information does not specify their particular projects or professional collaboration.

Conclusion

Brady Kaughdrill’s patent presents a structured method for classifying customer interaction incidents, reflecting an innovation in the analysis of service and interface performance.