Andy Pressnall

Title: Andy Pressnall: Inventor of a Customer Interaction Metric.

Introduction

Andy Pressnall is an inventor based in Highland, Illinois, United States. His patent work includes a system for distinguishing failed customer interactions from interactions disrupted by other circumstances. Pressnall is associated with Bank of America Corporation.

Latest Patents

Pressnall is credited with 1 patent: “Disrupted Customer Interaction Metric.” The invention describes systems and methods for monitoring customer interactions across multiple user interfaces, recording incidents, and identifying when and where each incident occurred. It also checks whether secondary user interfaces were available and operational at the time of an incident. Based on these details, the system categorizes incidents as either failed customer interactions (FCIs) or disrupted customer interactions (DCIs), then sorts them into separate categories.

Career Highlights

The patent reflects an approach to analyzing customer-facing systems by considering whether an interaction failed outright or was affected by a disruption. Pressnall’s work is associated with Bank of America Corporation.

Collaborations

Deacon Arokoyo is identified as Pressnall’s coworker.

Conclusion

Andy Pressnall’s patented customer interaction metric provides a structured way to classify incidents and distinguish failed interactions from disrupted ones.