This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Bank of America Corporation. Active years: 2026.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2026
Title: Jesse Wood and the Disrupted Customer Interaction Metric Patent.
Introduction
Jesse Wood is an inventor based in Mesa, Arizona. His work includes a patent titled “Disrupted Customer Interaction Metric,” which describes a method for categorizing incidents that affect customer interactions.
Latest Patents
Wood is associated with 1 patent: “Disrupted Customer Interaction Metric.” The patent describes monitoring customer interactions across multiple user interfaces, recording incidents, and identifying when and where each incident occurred. It also assesses whether secondary interfaces were available and operational at those times. Based on those findings, incidents are categorized as either failed customer interactions (FCIs) or disrupted customer interactions (DCIs), then placed into their respective categories.
Career Highlights
Wood is associated with Bank of America Corporation. His patent focuses on distinguishing failed interactions from disruptions, offering a structured approach to analyzing incidents across customer-facing interfaces.
Collaborations
Deacon Arokoyo is identified as Wood’s coworker. The provided information does not specify whether Arokoyo collaborated on the patent.
Conclusion
Jesse Wood’s patent presents a systematic way to classify customer interaction incidents by considering their location, timing, and the availability of secondary interfaces.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile