Deacon Arokoyo

Title: Deacon Arokoyo and His Patent on Customer Interaction Metrics.

Introduction

Deacon Arokoyo is an inventor associated with O’Fallon, Missouri, and Bank of America Corporation. His patent work addresses how customer-service incidents can be classified based on what happened at the point of interaction and whether another interface was available.

Latest Patents

Arokoyo is credited with 1 patent: “Disrupted Customer Interaction Metric.” The patent describes systems and methods for monitoring customer interactions across multiple user interfaces, recording incidents, and identifying when and where each incident occurred. The systems then assess whether a secondary interface was available at that location and whether it was operational at the time.

Based on that assessment, each incident is categorized as either a failed customer interaction (FCI) or a disrupted customer interaction (DCI). The incidents are then placed into their corresponding FCI or DCI categories. This approach provides a structured way to distinguish unsuccessful interactions from those affected by disruptions.

Career Highlights

Arokoyo’s listed patent is connected to customer-interaction monitoring and classification. His association with Bank of America Corporation places this work in the context of financial services, where reliable customer access across service channels can be important.

Collaborations

Jesse Wood is identified as Arokoyo’s coworker. The available information does not specify whether Wood collaborated on the patent.

Conclusion

Deacon Arokoyo’s patent presents a method for classifying customer-service incidents by considering both the incident itself and the availability of alternative interfaces.