The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 04, 2025
Filed:
Nov. 30, 2022
Wells Fargo Bank, N.a., San Francisco, CA (US);
Venkatesan Chinnaraju, Fremont, CA (US);
Brad E. Ingles, Saint Paul, MN (US);
Casey William Landvatter, Amherst, NH (US);
Chris L. Lieu, San Francisco, CA (US);
Jassen Andrew Mcnulty, Richmond, CA (US);
Mikhail Shimberg, Walnut Creek, CA (US);
Ling Yee Lindy Sin, San Francisco, CA (US);
Richard Glen Smith, Des Moines, IA (US);
Nishit Kumar Thakur, Fremont, CA (US);
Srinivasa Gupta Vudathv, Chandler, AZ (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
Disclosed in some examples are methods, systems, and devices which provide for an IRS menu bypass and an authentication and session transfer to a live agent according to some examples of the present disclosure. When a handover condition is detected the ANLPA requests a security token from the IRS. The ANLPA also provides the user's authentication status, context information about why the user is calling, and/or other information to the IRS. When the user calls, they provide the security token to the IRS. The IRS uses the token to look up the authentication status and the context information and to automatically route the user to the correct live agent. In some examples, in order to enhance security, the user remains authenticated only if they are calling from a same computing device that hosted the ANLPA session and requested the security token.