Nishit Kumar Thakur

Title: Innovations of Nishit Kumar Thakur

Introduction

Nishit Kumar Thakur is an accomplished inventor based in Fremont, CA. He has made significant contributions to the field of digital communication through his innovative patent. His work focuses on enhancing user experience and security in communication systems.

Latest Patents

Nishit Kumar Thakur holds a patent for a "Transitional handoff from a digital communication device to a designated interaction routing system." This patent discloses methods, systems, and devices that provide for an IRS menu bypass and an authentication and session transfer to a live agent. When a handover condition is detected, the ANLPA requests a security token from the IRS. The ANLPA also provides the user's authentication status, context information about why the user is calling, and other relevant information to the IRS. When the user calls, they provide the security token to the IRS, which uses it to look up the authentication status and context information to automatically route the user to the correct live agent. To enhance security, the user remains authenticated only if they are calling from the same computing device that hosted the ANLPA session and requested the security token.

Career Highlights

Nishit Kumar Thakur is currently employed at Wells Fargo Bank, N.A., where he applies his expertise in digital communication technologies. His role involves developing innovative solutions that improve customer interactions and streamline communication processes.

Collaborations

Nishit has collaborated with notable colleagues, including Venkatesan Chinnaraju and Brad E Ingles. Their teamwork has contributed to the advancement of technologies in their field.

Conclusion

Nishit Kumar Thakur's innovative work in digital communication has led to significant advancements in user authentication and interaction routing systems. His contributions continue to shape the future of communication technology.