Chris L Lieu

Title: Chris L Lieu: Innovator in Digital Communication Systems

Introduction

Chris L Lieu is a notable inventor based in San Francisco, CA. He has made significant contributions to the field of digital communication, particularly in enhancing user interactions with live agents through innovative systems and methods.

Latest Patents

Chris L Lieu holds a patent for a "Transitional handoff from a digital communication device to a designated interaction routing system." This patent discloses methods, systems, and devices that facilitate an IRS menu bypass and enable authentication and session transfer to a live agent. When a handover condition is detected, the ANLPA requests a security token from the IRS. The ANLPA also provides the user's authentication status, context information about the user's call, and other relevant details to the IRS. Upon calling, the user presents the security token to the IRS, which uses it to verify the authentication status and context information, ensuring the user is routed to the appropriate live agent. To enhance security, the user must call from the same computing device that hosted the ANLPA session and requested the security token.

Career Highlights

Chris L Lieu is currently employed at Wells Fargo Bank, N.A., where he applies his expertise in digital communication systems. His work focuses on improving customer interactions and streamlining processes within the banking sector.

Collaborations

Chris collaborates with talented colleagues, including Venkatesan Chinnaraju and Brad E Ingles, who contribute to the innovative projects at Wells Fargo Bank.

Conclusion

Chris L Lieu's contributions to digital communication systems exemplify the impact of innovation in enhancing user experiences. His patent and work at Wells Fargo Bank highlight his commitment to improving communication technologies.