Mikhail Shimberg

Title: Mikhail Shimberg: Innovator in Digital Communication Systems

Introduction

Mikhail Shimberg is a notable inventor based in Walnut Creek, CA (US). He has made significant contributions to the field of digital communication, particularly in enhancing user interactions with live agents through innovative systems and methods.

Latest Patents

Mikhail Shimberg holds a patent for a "Transitional handoff from a digital communication device to a designated interaction routing system." This patent discloses methods, systems, and devices that facilitate an IRS menu bypass and enable authentication and session transfer to a live agent. When a handover condition is detected, the ANLPA requests a security token from the IRS. The ANLPA also provides the user's authentication status, context information about the user's call, and other relevant information to the IRS. Upon calling, the user presents the security token to the IRS, which uses it to verify the authentication status and context information, automatically routing the user to the appropriate live agent. To enhance security, the user remains authenticated only if calling from the same computing device that hosted the ANLPA session and requested the security token.

Career Highlights

Mikhail Shimberg is currently employed at Wells Fargo Bank, N.A., where he applies his expertise in digital communication systems. His work focuses on improving customer interactions and ensuring secure communication pathways.

Collaborations

Mikhail collaborates with talented professionals such as Venkatesan Chinnaraju and Brad E Ingles, contributing to innovative projects within his organization.

Conclusion

Mikhail Shimberg's contributions to digital communication systems exemplify the importance of innovation in enhancing user experiences. His patent reflects a commitment to improving security and efficiency in customer interactions.