The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 19, 2023
Filed:
Dec. 02, 2021
Google Llc, Mountain View, CA (US);
Joseph Joseph Cherukara, San Francisco, CA (US);
Hong Chen, Mountain View, CA (US);
Andrew George Shebanow, San Jose, CA (US);
Rebecca Chiou, San Mateo, CA (US);
Yixuan Geng, Mountain View, CA (US);
Curtis Ray Robinson, Jr., Sunnyvale, CA (US);
Yi Wang, Palo Alto, CA (US);
Yue Gan, Sunnyvale, CA (US);
Charlotte Hult, Denver, CO (US);
Bin Sun, Mountain View, CA (US);
Google LLC, Mountain View, CA (US);
Abstract
Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.