Yue Gan

Title: Innovations by Yue Gan

Introduction

Yue Gan is an accomplished inventor based in Sunnyvale, CA. He has made significant contributions to the field of technology, particularly in the area of call management systems. With a total of 2 patents, his work has garnered attention for its practical applications in improving user experience during phone calls.

Latest Patents

Yue Gan's latest patents focus on the determination and display of estimated hold durations for calls. These implementations involve a computer-implemented method that includes obtaining an identifier of a target entity. This identifier is usable by a first call device to initiate a call between the first call device and the target entity. The method determines a hold duration, which is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time. This hold duration is based on previous calls between one or more call devices and the target entity. The hold duration is then provided for display by the first call device prior to the initiation of the call.

Career Highlights

Yue Gan is currently employed at Google Inc., where he continues to innovate and develop new technologies. His work has been instrumental in enhancing the efficiency of call management systems, making it easier for users to understand wait times before connecting with a human agent.

Collaborations

Yue has collaborated with notable colleagues, including Curtis Ray Robinson, Jr. and Bin Sun. These partnerships have allowed for the exchange of ideas and the development of innovative solutions in the tech industry.

Conclusion

Yue Gan's contributions to technology, particularly in call management, demonstrate his commitment to improving user experiences. His patents reflect a deep understanding of user needs and the potential for innovation in everyday communication.