Company Filing History:
Years Active: 2023-2025
Title: **Rebecca Chiou: A Pioneer in Call Management Innovations**
Introduction
Rebecca Chiou, based in San Mateo, California, is an innovative inventor with a remarkable portfolio of three patents. Her work primarily focuses on enhancing communication technologies, aiming to improve user experiences in call management systems.
Latest Patents
Chiou's latest contributions to patent technology include two notable innovations:
1. **Determination and display of estimated hold durations for calls** - This invention introduces a method to determine hold durations before calls connect to human agents. By utilizing historical data from prior calls, the system predicts and displays the estimated waiting time to callers, thus setting expectations for users before call initiation.
2. **Synchronous communication using voice and text** - This patent describes a computing device that enhances telephone calls by implementing a screening service. The device prompts callers for additional information through an audio interface, which enriches the context for the recipient, allowing them to make informed decisions about whether to accept or decline the incoming call.
Career Highlights
Rebecca Chiou is currently employed at Google Inc., where she leverages her expertise in communication technologies to pioneer new advancements in call management. Her contributions have significantly impacted how users perceive and engage with phone calls.
Collaborations
Throughout her career, Chiou has collaborated with other talented inventors, including Joseph Cherukara and Hong Chen. These partnerships have fostered a creative environment, leading to innovative solutions in the field of telecommunications.
Conclusion
With a strong focus on user-centric solutions in communication technology, Rebecca Chiou continues to push the boundaries of innovation. Her patents not only enhance the efficiency of phone call interactions but also pave the way for future developments in call management systems. As she advances her career at Google Inc., the impact of her work on everyday communication is undeniable.