This inventor holds 1 USPTO granted patent. Top assignee: International Business Machines Corporation. Active years: 2010.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2010
Title: Yu-Cheng Liu: Innovator in Business Data Retrieval
Introduction
Yu-Cheng Liu is a notable inventor based in Powder Springs, GA (US). He has made significant contributions to the field of customer data retrieval, particularly in the context of computer telephony integration (CTI) systems. His innovative approach has led to the development of a patented method that optimizes the retrieval of business data needed to handle customer calls.
Latest Patents
Yu-Cheng Liu holds a patent for a "Pre-caching mechanism for optimized business data retrieval for CTI sub-systems." This invention presents a method, system, and computer-usable medium designed to enhance the efficiency of customer data retrieval during calls. The process involves several steps, including receiving a call at a data center, initiating a query for business data, creating a key to identify the data, pre-fetching the data using a lookup table, caching it, and ultimately transmitting the cached data to a desktop agent. This innovative mechanism streamlines the call handling process, ensuring that agents have immediate access to the necessary information.
Career Highlights
Yu-Cheng Liu is associated with International Business Machines Corporation (IBM), where he has been instrumental in advancing technologies related to customer service and data management. His work has not only improved operational efficiency but has also enhanced the overall customer experience.
Collaborations
Throughout his career, Yu-Cheng Liu has collaborated with talented professionals, including Peeyush Jaiswal and Shailesh B Gandhi. These collaborations have fostered an environment of innovation and have contributed to the successful development of his patented technologies.
Conclusion
In summary, Yu-Cheng Liu is a distinguished inventor whose work in optimizing business data retrieval has made a significant impact in the field of customer service technology. His contributions continue to influence the way businesses handle customer interactions, showcasing the importance of innovation in enhancing operational efficiency.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile