The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 13, 2010
Filed:
Mar. 30, 2006
Shailesh Gandhi, Boca Raton, FL (US);
Peeyush Jaiswal, Boca Raton, FL (US);
Yu-cheng Liu, Powder Springs, GA (US);
Naveen Narayan, Flower Mound, TX (US);
Shailesh Gandhi, Boca Raton, FL (US);
Peeyush Jaiswal, Boca Raton, FL (US);
Yu-Cheng Liu, Powder Springs, GA (US);
Naveen Narayan, Flower Mound, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system and computer-usable medium for optimizing retrieval of customer data needed to handle a call are presented. The method includes the steps of receiving a call at a data center; initiating a query for a business data related to the call; creating a key that identifies the business data related to the call; pre-fetching the business data using the key with a lookup table; caching the pre-fetched business data; attaching the key to the call; routing the call with the attached key to a desktop agent; receiving a request from the desktop agent for the pre-fetched business data; retrieving the cached pre-fetched business data; and transmitting the cached pre-fetched business data to the desktop agent.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile