Xuemei Wang

Title: Xuemei Wang: Innovator in Call Routing Technology

Introduction

Xuemei Wang is a prominent inventor based in Mountain View, CA (US). She has made significant contributions to the field of telecommunications, particularly in the area of call routing technology. Her innovative approach has led to the development of a unique patent that enhances the efficiency of automatic call distributors.

Latest Patents

Wang holds a patent for a method and apparatus titled "Dynamic skill-based call routing." This invention provides a systematic approach for assigning agents of an automatic call distributor to incoming calls of various types. The method involves determining a target occupancy matrix that specifies the target occupancy for each agent for each call type. It further processes calls based on the relative difference between actual and target occupancy, ensuring optimal call handling.

Career Highlights

Xuemei Wang is currently employed at Rockwell Electronic Commerce Technologies, LLC. Her work at this company has allowed her to apply her innovative ideas in a practical setting, contributing to advancements in call routing systems. With her expertise, she has played a vital role in improving customer service efficiency through technology.

Collaborations

Wang collaborates with notable colleagues, including Robert Doyle and Laird C Williams. These partnerships have fostered a creative environment that encourages the development of cutting-edge solutions in the telecommunications industry.

Conclusion

Xuemei Wang's contributions to call routing technology exemplify her innovative spirit and dedication to improving communication systems. Her patent reflects a significant advancement in the field, showcasing her expertise and commitment to enhancing customer service experiences.