Location History:
- Luxembourg, LU (2012)
- Atlanta, GA (US) (2011 - 2013)
- Palm Beach, FL (US) (2008 - 2014)
- Frederiksted, VI (US) (2014)
Company Filing History:
9 out of 16 
1 out of 1 
1 out of 832,912 Years Active: 2008-2014
Title: Innovations by William C. Erbey
Introduction
William C. Erbey is a notable inventor based in Palm Beach, FL (US). He holds a total of 11 patents that reflect his contributions to the fields of finance and customer relations. His work focuses on optimizing collections processes and enhancing customer service interactions within financial institutions.
Latest Patents
One of his latest patents is titled "Method and system for an integrated approach to collections cycle optimization." This invention provides methods and systems for optimizing personnel, communications, and collection resolutions. The goal is to reduce variability in the collections cycle, decrease instances of foreclosure, and increase borrower satisfaction. The system selects candidate loan officers based on behavioral attributes and personnel history, while also generating scripts to improve communication effectiveness between loan collection staff and borrowers.
Another significant patent is "Methods and systems for providing customer relations information." This invention identifies potential customer inquiries and generates a list of responsive scripts. If the scripts do not address the inquiry, the customer can specify their question, prompting the generation of additional scripts. The system can be accessed via a website or through customer service agents, ensuring that customers receive accurate and timely information.
Career Highlights
William C. Erbey has worked with several companies, including Altisource Solutions S.à R.l. and Altisource Solutions S.a.r.l. His experience in these organizations has allowed him to develop innovative solutions that address the needs of financial institutions and their customers.
Collaborations
Throughout his career, Erbey has collaborated with notable individuals such as Christopher Kennedy and Bryan Hurley. These partnerships have contributed to the development of his patented technologies and have enhanced the impact of his work in the industry.
Conclusion
William C. Erbey's contributions to innovation in the financial sector are significant. His patents demonstrate a commitment to improving collections processes and customer relations, showcasing his expertise and dedication to enhancing the industry.